Refund policy

We want you to be happy with every puzzle you receive from us. If something is not right, we will do our best to make it right.

Damaged or Defective Items

If your puzzle arrives damaged or with a manufacturing defect, please contact us within 7 days of receiving your order at hello@handworksco.com. Include:

·       Your order number

·       A brief description of the issue

·       Clear photographs of the damage or defect

 

We will assess your case and, where applicable, arrange a replacement or refund. We may request the item be returned before processing.

Change of Mind Returns

We accept returns on unopened, undamaged items within 14 days of delivery. The item must be in its original condition and packaging.

Return shipping costs are the responsibility of the customer unless the return is due to our error or a product defect.

Once we receive and inspect the returned item, we will process your refund within 5 to 7 business days. Refunds are issued to your original payment method.

Items We Cannot Accept for Return

·       Opened puzzles (once the seal is broken, pieces cannot be verified as complete)

·       Items returned beyond 14 days of delivery

·       Items that show signs of use, damage, or missing components not caused by us

Exchanges

If you would like to exchange an item, please contact us first at hello@handworksco.com. Exchanges are subject to stock availability.

How to Start a Return

Email us at hello@handworksco.com with your order number and reason for return. We will guide you through the process from there. Please do not send items back without contacting us first.