Privacy policy

Your privacy matters to us. This policy explains what information we collect, how we use it, and how we protect it.

What We Collect

When you place an order or create an account, we collect:

·       Your name and contact details (email address, phone number)

·       Your delivery address

·       Payment information (processed securely through Shopify's payment system — we do not store your card details)

·       Your order history

 

When you visit our website, we may also collect basic usage data (such as pages visited and time on site) through cookies and analytics tools. This helps us understand how our site is used and improve your experience.

How We Use Your Information

We use your information to:

·       Process and fulfil your orders

·       Communicate with you about your purchases

·       Send you updates or offers, if you have opted in

·       Improve our products and website

 

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Third Parties

We work with trusted third-party services to operate our store, including Shopify (our e-commerce platform) and courier partners for delivery. These parties have access to your information only as needed to perform their services, and are required to keep it confidential.

Cookies

Our website uses cookies to enable core functionality such as your shopping cart and checkout. We may also use analytics cookies to understand site traffic. You can disable cookies in your browser settings, though this may affect how the site functions.

Your Rights

You have the right to access, correct, or delete the personal information we hold about you. To make a request, email us at hello@handworksco.com and we will respond within a reasonable time.

Data Security

We take reasonable steps to protect your personal information. Our store runs on Shopify, which uses industry-standard encryption and security practices.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact

For any questions about these policies, please reach out:

·       Email: hello@handworksco.com

·       Website: handworksco.com