FAQ
Orders & Payment
What payment methods do you accept? We accept GCash, Maya, major credit and debit cards (Visa, Mastercard), and Cash on Delivery for select areas. All transactions are processed securely.
Can I modify or cancel my order after placing it? Orders can be modified or cancelled within 24 hours of placement. After that, your order will have entered processing and we may not be able to make changes. Email us at hello@handworksco.com as soon as possible.
Do you offer gift wrapping? Not yet — but it's coming. In the meantime, our puzzles make beautiful gifts as-is. If you're sending directly to a recipient, leave a note at checkout and we'll include a handwritten card.
Shipping
How long does delivery take? Metro Manila: 2–4 business days. Provincial: 4–7 business days. Delivery times may vary during peak seasons and holidays.
How much does shipping cost? Standard shipping is ₱150. Orders ₱2,000 and above ship free.
Do you ship outside the Philippines? Not at the moment. We're focused on serving the local market well first.
How do I track my order? You'll receive a tracking number via email once your order ships. Use it on your courier's website to follow your delivery.
Products
Are your puzzles authentic and officially licensed? Yes — always. We source only from authorized distributors and brand partners. Every puzzle we sell is genuine.
What's the difference between 500-piece and 1000-piece puzzles? 500-piece puzzles typically measure around 50×35cm when complete — a good starting point or a satisfying afternoon project. 1000-piece puzzles run larger (around 68×49cm) and offer a longer, more immersive experience. Both are fully enjoyable for adults.
What finish do your puzzles have — matte or glossy? It varies by brand. Where relevant, we note the finish in each product description. As a general rule, matte finishes are easier on the eyes during long sessions; glossy finishes tend to make colours more vivid.
A puzzle I want is out of stock. Will it come back? Possibly — we do restocks based on demand. Email us at hello@handworksco.com and we'll let you know when it's available again, or add you to a waitlist.
Returns
What is your return policy? We accept returns within 7 days of delivery for puzzles in original, unopened condition. If your puzzle arrives damaged or with missing pieces, contact us immediately with a photo and we'll make it right.
What if my puzzle has a missing piece? This is rare with the brands we carry, but it happens. Email us at hello@handworksco.com with your order number and a photo — we'll coordinate a replacement or refund directly.